Programme monitoring, evaluation and impact assessment
In South Africa, companies are spending millions of Rands in local communities to support sustainable community and social development programs. Whether the programmes are focused on the environment, education, health, welfare or sports, they create employment, put food on tables, offer skills development and training, and help to sustain local institutions.
It is crucial to measure the real and perceived benefits of these programmes and initiatives.
There are tried and trusted practices for this, but there is more to it…
CSI needs to benefit local communities and deliver business value through sustainability. Good community relationships help to ensure continued use of labour, land and resources. It also helps to preserve company reputation and goodwill. So there is a clear business case for it.
This is especially pertinent to emerging markets, which usually have higher operational risk levels, which create the need for stronger social, economic and environmental development, as well as more initiatives aimed at sustainability.
A company’s social and community investments can improve the relationships between the company and its local partners – government, civil society and communities – and in turn, should reduce the likelihood of risk events, thus generating value back to the company.
Because vast amounts of resources are invested in community investment and development programs it is important to understand what is achieved. Measuring the outcomes and impact of such interventions does not necessarily come easy for practitioners.
Our consultants assist practitioners not only by doing evaluations and CSI impact assessment, but also by developing manuals, tools and processes to assist with future social, socio-economic development and community investment, and development practice
Our CSI Impact Assessment services include:
- Program monitoring and evaluation
In particular we look at various aspects of programmes such as project structures including:
- appropriateness of the intervention
- functionality of design
- partnerships and involvement of external stakeholders
- project longevity and sustainability.
Project implementation including project impact, effectiveness of implementation, partnerships and external stakeholders.
Project management – governance systems, evaluation and control measures and the capacity of leadership and staff.
Business alignment – association between the project and the business, linkages to core competencies non-cash support from the business, branding opportunities.
- Developing indicators to measure progress
Our extensive CSI impact assessment methodology allows us to audit and verify monitoring and evaluation practices and processes and develop specific reporting requirements.
- Measuring impact
By analysing the impact of programme outcomes across various dimensions of impact and return we are able to quantify and qualify the impact on intermediaries, beneficiaries and funders.
Our detailed methodology provides strategic, operational and programme insight that leads to best practice community and socio-economic development that can be integrated with sustainability and integrated reports and used in company communication practices.